Touchpad Pro > Setup > Troubleshoot No Control

If you've connected successfully, but are not able to move the mouse or control the keyboard, here's what you need to do:

  1. If you're running Windows, double click the TightVNC icon in the status bar. Make sure that none of the "Block remote input" options are selected.

    • If that doesn't work, you're probably connecting using your View-only password. Delete your View-only password, and re-write your Primary password in the TightVNC settings window. Then connect and you should be able to control the mouse and keyboard.

  2. If you're on a Mac, and are not using Vine Server, make sure that you've enabled the "VNC viewers may control screen with password" in Screen Sharing / Apple Remote Desktop

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